Remote Help

This page is used to provide temporary remote assistance. Nothing is installed permanently and access ends when the tool is closed.

How it works

1. Download the Remote Help tool below
2. Run it (no installation required)
3. Click "Request Help"
4. Enter your phone number and a brief description of the issue
5. A support agent will contact you before connecting
6. Close the tool when finished to end the session

Download Remote Help Tool (Windows)

By running this tool, you consent to a live remote support session.

FULL RMM Management Download

This option installs the Managed Device Agent for ongoing system administration, security enforcement, and remote management.

⚠ Important Notice

This software provides persistent administrative access to your system. It is intended only for devices enrolled in The Walkers Tech managed services program.

What This Includes

• Full remote system administration access
• Background monitoring and health reporting
• Tamper-resistant management services
• Automated patch management
• Antivirus / Endpoint security enforcement
• BitLocker device encryption (if supported)
• Policy enforcement and security hardening
• Automated scripting and system maintenance
• Persistent remote support capability

Use This Option If:

• You have been instructed to enroll your device
• Your device is company-owned or long-term managed
• You require continuous IT oversight and protection

Install Full Management Agent (Windows)

By installing this agent, you acknowledge that your device will be continuously managed, monitored, and maintained by The Walkers Tech. Uninstalling or tampering with the agent may violate service agreements.