Helper Access

This portal is intended for approved support helpers only. Helper accounts are restricted and monitored.

Becoming a Support Helper

Anyone wishing to become a support helper must request access. Helper accounts are created manually and are not self-service.

Please email:

support@the-walkers-tech.com

Include the following information:

• Your full name
• Phone number
• Reason for requesting helper access

Requests without the required information may be ignored.

Helper Usage Rules

• Helpers may only connect to users who are currently online
• Helpers may assist users who are:
  • Actively requesting help
  • Displaying an on-screen connection notification
  • Already on the phone with the helper
• Helpers cannot install permanent agents
• Helpers cannot add or manage device groups
• Helpers Should not access other helpers’ sessions unless requested

Session Expectations

• Users must be aware of and consent to the session
• Remote access ends when the user closes the tool
• Helpers must disconnect when assistance is complete
• Unattended or unauthorized access is prohibited

Go to Helper Login

All helper activity is logged. Misuse may result in access removal.